Almost everything we produce is printed and cut to your specification, so this policy explains what happens if something isn't right.
Custom printed and made-to-order items are made to your personal specification. This means the 14-day cancellation period under the Consumer Contracts Regulations 2013 does not apply to them, and we can't accept returns or give refunds simply because you have changed your mind once production has started.
Your statutory rights are not affected. If your order is faulty, has a printing or manufacturing defect, or is not what we agreed with you, we will put it right. Please contact us:
Please keep the item and its packaging until we have reviewed the issue. Depending on the problem, we will reprint the item, replace it or give you a full or partial refund.
We print the artwork you approve. We can't offer a reprint or refund for errors in customer-supplied or customer-approved artwork, including spelling mistakes, low-resolution images or colours set up incorrectly in the file. Small colour differences between screens and printed materials are normal and are not treated as a fault.
If you are a consumer buying plain stock items that have not been printed or cut to your specification, you can cancel within 14 days of delivery. Items must be returned unused and in their original condition, and you will be responsible for the cost of returning them. We will refund you within 14 days of receiving the items back.
If you need to change or cancel an order, please contact us as soon as possible. Once production has started, changes or cancellations may not be possible and you may be charged for work and materials already used.
Approved refunds are made to your original payment method. Please allow 5–10 working days for the refund to show in your account.
Email hello@vivaprint.co.uk or call +44 7872 318880.